EB
Elli B
1 reviews | Active since Feb 2019
09 Feb 2019, 16:16
NEWLY OPENED STEERS IN QUEENSWOOD QUARTER DISAPPOINTS
The Steers in Queenswood Quarter has utterly disappointed me. The food was cold and the drinks were hot, there was bad hygiene present and the staff was untrained, rude and arrogant. We waited almost 40 minutes for our food and the resturant was not even busy.
There was breadcrums, sause and other ingredients lying on the floor for all to see, and when the Health & Safety Certificate was enquired about, the (what I assume) manager said it was in the office, when according to relevant legislation, it should be displayed in a manner that all prospective clients can see the current status of the resturant.
This is not the standard that is expected from Steers, and especially a newly opened Steers.
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Replies (2)0
Replies (2)Steers's replyOfficial
09 Mar 2019, 14:07Hi Elli
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Steers's reply09 Mar 2019, 14:07
Official
Hi Elli
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
EB
Elli B's updateReviewer Update
16 Jul 2019, 12:03WOW! Almost 6 months later and I still received no response from Steers?
EB
Elli B's update16 Jul 2019, 12:03
Reviewer Update
WOW! Almost 6 months later and I still received no response from Steers?
