SL
Stephanie L
1 reviews | Active since May 2019
03 May 2019, 17:06
Never use Steers Afrovan
I wouldn't recommend Steers Afrovan to anybody. I have been waiting two weeks for my furniture to arrive from East London (I'm currently in Cape Town). I left work early, and came home, only to wait all afternoon for the driver to arrive. I phoned the driver, and he didn't have a clue of who I was, or that he had to come to my area. Turns out that they never loaded my stuff onto the truck (so they say, because they didn't actually go check if my stuff was still in the warehouse). I'll be relieved the day my stuff actually arrives. But I will never ever ever use, or recommend Afrovan.
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Steers's replyOfficial
27 May 2019, 16:25Hi Stephanie
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
Best regards,
Steers's reply27 May 2019, 16:25
Official
Hi Stephanie
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
Best regards,