Negligent on food handling

Good day

I am writing to formally raise a complaint regarding my experience at the Steers store located at the Engen Garage, Galleria Convenience Centre, 500 Moss Kolnik Drive, Amanzimtoti.

My order (Order number *4380) was placed on **28 January 2026 at 18:45*. I am a regular customer at this specific Steers branch and visit the store almost daily, with Wednesdays being my consistent visit due to the weekly special. Because I have small children, I am always very specific and detailed with my order, particularly regarding flavour separation and food handling.

On this occasion, when I opened my order, there were *no stickers or identifiers* to separate the meals according to my specifications (Hot, Mild, and Lemon & Herb). This was extremely concerning, especially considering that incorrect food handling and lack of proper identification can pose serious health risks, including allergies. As a parent, this is not something I can take lightly.

When I raised this issue with the staff on duty, I was met with a very *dismissive and relaxed attitude*. I was told that I could “see which one is Hot, Mild, and Lemon & Herb.” I found this response unacceptable, negligent, and unprofessional, particularly from staff working in a food service environment.

I made it clear to them that I am a regular customer and that this was my first experience of such negligent and intolerable behaviour at this store. Customers should not be made to feel as though proper service and food safety are optional or that staff are doing customers a favour.

I would also like to point out that I stay in Doonside and chose to visit this Steers branch by choice, even though I could have gone to Galleria Mall or Warner Beach Steers. To be treated in this manner after making a deliberate choice to support this store is deeply disappointing.

I request that this matter be taken seriously, addressed with the relevant staff, and that reminders or retraining be provided regarding customer service, food safety, and the importance of following order specifications. I trust that Steers values its customers and upholds high standards across all its stores.

I look forward to your response and to seeing corrective action taken.

Kind regards