AM
Andy M
1 reviews | Active since Nov 2011
24 Dec 2015, 10:30
My compliant is not closed out
After listing a complaint in which I was promised contact from both the owner of the Steers in question as well as the Customer Service from Head Office absolutely nothing happened. When I was asked to rate the client service I duly gave them a bad rating for being full of promises with no action.<br> When I did that I got a sms to say that the complaint has now been successfully handled which it certainly has not so please don't ever take Steers at face value as it uses its own system to pretend that all it good with the company when it certainly is not.
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Steers's replyOfficial
24 Dec 2015, 13:32Hello Andy16,
Thank you very much for taking the time to report your experience with our Melrose Arch branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Melrose Arch branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply24 Dec 2015, 13:32
Official
Hello Andy16,
Thank you very much for taking the time to report your experience with our Melrose Arch branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Melrose Arch branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care