1 reviews | Active since Sept 2013
Misleading Online Order Confirmation
<p>On the 20th of November around 20h40, I placed an online order for Rib Feast and Bacon & Avo Burger, upon placing an order, I received an SMS and email confirmations that my order has been accepted by Steers Menlo Park, and is being prepared. An hour went by without The order being delivered, I then called the number which was provided on the email, upon calling, I was advised that I called outside of working hours. What kind of a service is this from such a reputable restaurant like Steers??? Why was the order accepted and thereafter no delivery took place??? If you keep treating your customers like this, soon you will be out of business, never make empty promises to your clients. I am utterly disgusted by this...........
Thank you very much for taking the time to report your experience with our Menlo Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers
Customer Care: ***
Thank you very much for taking the time to report your experience with our Menlo Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers
Customer Care: ***