Might need new management
<p>I ordered food online with Steers @ 18:04, when it got 19:31 i called the Steers @ Highlands shopping centre in Lyttelton. I was assured it would ne sorted out immediately and they would call me back.</p> <p> </p> <p>When it reached 19:51 I called the Steers once again as nobody got back to me when I finally got my 3rd attempt answered i was told to wait another 20min. way to go with top notch service delivery and the kicker in this story its less then 2km away
Thank you very much for taking the time to report your experience with our (Highlands Shopping Centre ) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers team
Thank you very much for taking the time to report your experience with our (Highlands Shopping Centre ) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers team
Happy to report i was contacted by the owner of the store and assured me that such a catastrophic miscommunication would never happen aga
In.
The owner was very polite and apologetic for which I was grateful also gave me a direct cell number in case i ever have a problem again.
Thanks to Zelda for showing the consumer they matter and not just one more thing
Happy to report i was contacted by the owner of the store and assured me that such a catastrophic miscommunication would never happen aga
In.
The owner was very polite and apologetic for which I was grateful also gave me a direct cell number in case i ever have a problem again.
Thanks to Zelda for showing the consumer they matter and not just one more thing