BF
Bernadine F

1 reviews | Active since Mar 2016

12 Mar 2016, 03:04

Manager at her \BEST\""

This is not actually a complaint towards Steers but I did place an order there the same day and the service was great!<br> My complaint is to the Select store at the Montrose complex on the N3 but they do not have an account with Hello Peter.<br> I went to the Select store for some goodies for my trip back to Durban and for some reason my card would not swipe (though I used it 10 min before at your Steers). I tried it twice to a very rude cashier who did not seem to want to help me. I then asked for the manager to lay a complaint against this little man. The cashier went up to a VERY LARGE woman working there who did not even want to come and see me. She just stood there with a blank look on her face and told him that she is busy with other things and walked away???<br> One of the other cashiers EVENTUALLY decided to help and I got my card swiped at another paypoint.<br> If this is what a manager is appointed to do I feel very sorry for the owner as she will run it to the ground with her lack in customer service!!<br>

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Replies (1)
Steers
Steers's reply12 Mar 2016, 12:11
Official
Hello bernadinefourie,

Thank you for taking the time to post your comments.

Thank you for complimenting the Steers service.

We do apologise for your experience at the garage. Your query will be routed to the garage manager to resolve.


Kind Regards,
The Steers Team

Best regards,