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Chad H

1 reviews | Active since Jun 2014

01 Jan 2016, 10:49

Manager abrupt

Steers has for a long time been my favourite takeaways. Their patties are awesome and they know just how to do the chargrilled taste. I was so dissapointed as this is the second occurrence that I've gone to steers plumstead and they've told me they are not open. The first occurrence was when I went there at 20:30 and the manager told me closed. This time I went there at10:10 and the the manager, Melissa, who was quite abrubt just told me \ we not open we opening at 11:00".<br> I made sure to check online as to what time they open and it stated 09:00 on public holidays. It even states it on their doors. <br> It is only at this branch that I've experienced such bad service. I sure do hope they up their game.<br> """

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Replies (1)
Steers
Steers's reply04 Jan 2016, 13:17
Official
Hello Mad2014,

Thank you very much for taking the time to report your experience with our Plumstead branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care

Best regards,