IP
Ivan P

1 reviews | Active since Mar 2017

08 Mar 2017, 15:49

Machines are out of order and bad service

<p>We ordered two large lime milkshakes just to find out that the ice cream machine does not work after they made 1 half full milkshake.</p> <p> </p> <p>The manager was suppose to maintain the machines, and when we asked him he answered us in a very 'stupid' way as he doesn't even know what's going on in his own store</p>

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Replies (1)
Steers
Steers's reply09 Mar 2017, 12:57
Official

Thank you very much for taking the time to report your experience with our Vanderbijlpark branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Steers Team