MS
Marius S

1 reviews | Active since Jul 2015

15 May 2017, 13:59

Long wait for order and food was not right

<p>I have ordered by Steers @ Lifestyle Centre,</p> <p> </p> <p>I waited for almost 2 hours for my food, after receiving the food, I asked the driver if it is cold i want to send it back, and he garunteed me that it won't be cold,</p> <p> </p> <p>After starting to eat, noticed that the chips was night right, Ice cold, and not fresh chips, and the burger falling apart, half of a tamato on it,</p> <p> </p> <p>I use to order every 2nd day but will not order from them again.</p> <p> </p> <p>Had to phone 3 times to follow up and they couldn't help me, COULDN'T even find my order,</p> <p> </p> <p>and worst part is, i am 5Kilometers from them and the driver will go to the farest place to deliver first.</p> <p> </p> <p>Ordered at 12 o clock and receive it around 13:40 - 13:45 </p> <p> </p>

0
Replies (5)
Steers
Steers's reply15 May 2017, 14:17
Official

Thank you very much for taking the time to report your experience with our Centurion Lifestyle branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Steers Team.

MS
Marius S's update15 May 2017, 15:13
Reviewer Update

Thank you Mike for the call,

I do appreciate it, I will order again to see if anything has changed and will leave another comment after.

Positive or Negative.

MS
Marius S's update17 May 2017, 12:17
Reviewer Update

Hi MIke,

Thank you for the service,

Food was great, I am very happy with it and will come to you again with in a heart beat,

Once again Thanks a lot and thank you for looking into this,

Will definetely buy again after your Service

MS
Marius S's update17 May 2017, 12:17
Reviewer Update

Hi MIke,

Thank you for the service,

Food was great, I am very happy with it and will come to you again with in a heart beat,

Once again Thanks a lot and thank you for looking into this,

Will definetely buy again after your Service

MS
Marius S's update17 May 2017, 12:26
Reviewer Update

Thank you for the fast assistance Mike,

Perfect :)