kR
keneilwe R

1 reviews | Active since Mar 2013

06 Jul 2018, 18:35

Livid customer

So I made an order of Double rag ribs , @ steers Protea Glen Mall around 17:00pm today and even now I haven't received my order as yet. I'm so disappointed by Famous Group , because this is not the first time I encounter the same problem(first it was Debonairs) now its steers. I'm literally ****ed off.

0
Replies (2)
Steers
Steers's reply09 Jul 2018, 13:26
Official

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Steers Team

Customer Care Line: ***

Best regards,

kR
keneilwe R's update10 Jul 2018, 10:29
Reviewer Update
Thank you for responding back to my complaint. I received a call from the Manager yesterday and we have managed to resolve the issue. Warm regards Keneilwe !