MN
Mthobisi N
1 reviews | Active since Feb 2015
14 Mar 2018, 22:43
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Bought a wacky Wednesday at gateway mall only to find the cheese missing from the burgers, I went back to the store to info them and they told me that the cheese is no longer included I have to pay extra for a slice of cheese to be added in a burger.... Maybe I'm the one who was not informed or steers in taxing us while before the cheese came with the burgers. They have terms and conditions that they don't tell us about
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Steers's replyOfficial
17 Apr 2018, 12:43We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
Steers's reply17 Apr 2018, 12:43
Official
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,