1 reviews | Active since Jan 2017
Lephalale Steers place of Horror
<p>Here i am today at 13:17, ordering food online from steers Lephalale for a delivery, paid online and went to a meeting. T 15:00 i got back only only to find out that my food was not delivered. I took my phone, extra airtime to the money i have already paid for my order and politely called the branch to do a follow up on my order and this lady answers the phone and i explained my situation. The lady told me that the order has been standing there waiting for me to pick it up, i asked her how is that even possible because i got a confirmation that the food will be delivered to my address and i did confirm also my address and she told me that on their recipt it says i will collect and there is not even an address where the food should be delivered, she then added on saying she will send the driver with the receipt as a proof that there is no address and i agreed. I got a suprise of my life when i get the food at 16: 08 with the very same receipt for 13:17, and my address showing on it... I only got to receive my food 3 hours after i have placed an order with not even an apology from the branch.. I love steers but from this experience i do not think i will ever consider the branch again. Very ***********. So disapointed!!!</p>
Thank you very much for taking the time to report your experience with our Lephalale Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Thank you very much for taking the time to report your experience with our Lephalale Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
