Late delivery and terrible food

Using the online app I ordered food. I placed the order basically 2hrs prior to delivery. Again it arrives late. Cold, mooshy and late. To give you an idea... Green peppers in the salad are brown not green. The chips taste like they were left in oil for two days. I requested a well done Pattie and it came with what seems like a still frozen centre??? So I guess fresh means frozen. The meals were cold. The rolls soggy. The chips well disgusting. It happens each time I order online. Steers used to have great food, so I have done what I thought best for this meal...... I fed it to my dogs! I have bought supper from McDonald's so don't waste time responding. My giving you he'll might just stop someone else ordering and getting the same ******* food, and McDonald's chips seem to be what Steers chips used to be.