Late delivery and a very rude staff member on the phone
<p>this is the second time I am experiencing this late delivery nonsense for over 2 hours and when I call to follow up, the lady on the phone is rude to me saying the order is on the way and dropped the call on me. ********** 480 is the number and her name is Soraya. this is no jokes , I AM TAKING THIS ACROSS ALL MEDIA PLATFORMS!!! and I will name and shame </p>
Thank you very much for taking the time to report your experience with our Cape Town branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Thank you very much for taking the time to report your experience with our Cape Town branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team