BK
Binta K

1 reviews | Active since Mar 2012

29 Nov 2016, 14:20

Lack of interest

<p>So, I decided to call Steers Doornfontein to place an order for a colleague. The call is answered with not much enthusiam.</p> <p> </p> <p>Me: Good day, I would like to place an orer for delivery please.</p> <p>Lady on the other end: The driver is not here, he only only be back in about a hour.</p> <p>Me: Okay, let me confirm with my colleague, I will call you back.</p> <p> </p> <p>5 min later...</p> <p>I called back, the same lady unfortunately in the matter she was not interested on speaking on the phone didn' t get to hea her name.</p> <p> </p> <p>Me: Can I please place an order for delivery.</p> <p>Lady: I can't take your order because the driver is not here.</p> <p>Me: You can he will be back in a hour, so it's fine. I can wait for my order for a hour.</p> <p>Lady: Eish</p> <p>Me: What's the matter?</p> <p>Lady: Madam, I cannot take a order.</p> <p>Me: I just told you an willing to wait for the driver to come back.</p> <p>and then she drops the call. </p> <p> </p> <p>Dissappointed is beyond what I felt, I have never expereince such lack of interest in someone assisting a paying customer.</p>

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Replies (1)
Steers
Steers's reply03 Dec 2016, 08:56
Official

Thank you very much for taking the time to report your experience with our (Doornfontein) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
The Steers team