PB
Polla B

1 reviews | Active since Aug 2010

09 Oct 2015, 11:17

KING BURGER SUPP**** WITH UNCOOKED PATTIES

ON THE 30 TH AUGUST 2015 IT WAS A SUNDAY AFTERNOON AT ABOUT 17H00 I PAID FOR MY ORDER OF TWO KING BURGERS WITH TWO DRINKS WITH MY BANK CARD. IT WAS JUST BELOW R150.00.<br> WE PROCEED TO BUTTERWORTH FROM THE ULTRA CITY IN MTHATHA AND THE TRAFFIC WAS BUSY. I COULD ONLY OPEN MY FOOD PARCEL NEAR MR MANDELAS HOUSE, THATS ABOUT 20 MINUTES AWAY FROM ULTRA CITY WHEN I TOOK MY FIRTS BITE INTO MY BURGER TO FOUND IT IS VERY SOFT AND JUICY. i PULLED OVER AND INSPECTED BOTH BURGERS. . BOTH BURGERS HAD THE SAME PROBLEM. ONE PATTY ON TOP WAS COOKED BUT THE BOTTOM PATTY WAS RAW AS IN UNCOOKED.<br> IT IS EASY TO PUSH THE CAUSE TO RACE AS MY WIFE IS NOT THE SAME RACE THAN ME. WAS THIS THE CAUSE OF DELIVERING SUCH QUALITY FOOD TO SPITE ME. i BAD MOUTH STEERS TO ABOUT 1500 PEOPLE AND I WILL CONTINUE BAD MOUTHING THE MTHATHA BRANCH AT ULTRA CITY. NEVER HAD A PROBLEM WITH QUALITY FOOD FROM MTHATHA PLAZA, SAVOY CENTRE , BUTTERWOTH MALL.<br> ON MY LAST VISIT i MENTIONED TO THE TILL OPERATOR MY CONCERN. SHE TOOK MY MOBILE NUMBER, BUT TILL TODAY THERES NO BODY THAT CAN ANSWER OR EXPLAIN THE CAUSE OF RAW PATTY. i AM ON ROUTE TO MATATIELE, AND WILL BE FORCED TO STOP AT ULTRA CITY MTHATHA.TAKING PHOTOS OF RAW PATTY

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Replies (1)
Steers
Steers's reply12 Oct 2015, 10:49
Official
Hello Pollab,

Thank you very much for taking the time to report your experience with our ultra city Mthatha branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care