1 reviews | Active since Feb 2015

23 Dec 2015, 14:30

*** SERVICE

I place an online order at 13:00pm today for two of the wacky Wednesday deals. I arrived at the store at 13:45pm to pick the order up which gives the store ample time to make four burgers. I gave my online order number to the cashier, she looks at me no answer. I stood there for another 10 mins with no response with regards to my order. I then eventually spoke to a lady with glasses and asked where my order was. I then got a response from the cashier which I entitle asked telling me order not ready. WOW..!! nearly hour an no order. i then asked why it was taking so long the cashier gives me bad attitude and tells me I see its your first time you order here.!! you must wait for your order..!! Ridiculous service. Then still goes on taking in her native tongue. I am sure this was my first and last time ordering from STEERS LONG STREET CAPE TOWN..!! I will make sure this is published on every social media platform so that everyone knows the rate of service level they offer.

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Replies (1)
Steers
Steers's reply24 Dec 2015, 12:44
Official
Hello Qu@kes,

Thank you very much for taking the time to report your experience with our Long Street branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care

Best regards,