JJ
Jeremiah J

1 reviews | Active since Aug 2015

22 Mar 2016, 12:36

Just upset with wrong order after they repeated it

at 12:07am on 21/03/16 myself and my gf had gone to steers, we choose to take 2 big bacon king steer burgers well just the burgers cause we wanted 2 medium cheezy chips with our order. We did not take the combo meal cause the main purpose of our visit to steers was to get cheezy chips. So we ordered just 2 burgers and cheezy chips i also have my gf as a witness to this. The lady at the till repeats my order which is correct so after paying we wait. Once we see the food being put into the bags i realized that the lady put normal chips into the bag. I had then asked her that we asked for cheezy chips and not normal chips, she then asked to see the slip which she then pointed out to me that its normal chips. My frustration grew as she clearly repeated the order to me and i confirmed and yet still managed to get the order wrong. My gf and myself was upset we just took our order and walked out. What was the purpose of me ordering normal chips with my meal if i wasnt going to take the combo???? After we ordered we went into the shop and bought buddy bottles of cooldrink this can be verified through the cctv footage from the shop. Why would we do all that if we wanted normal chips?

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Replies (1)
Steers
Steers's reply22 Mar 2016, 13:57
Official
Hello JeremiahJJ,

Thank you very much for taking the time to report your experience with our Mount Edgecombe branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care