Incorrect Order Received (Online Order)

Good day, Steers Queensburgh (DURBAN)

Kindly provide feedback on complaint in respect of order 44 (Online #***3) on 1 Sept 2020. Order was placed via the online platform at 15h57 for 2x Shake It Up Online Only Deals (VEG) and 1/4 chicken (Thigh).

I received my incorrect order as below at 7h30 (noted loadshedding took place from 4 - 6pm) 4 x BEEF burgers 2 x small chips 4 x Shakes 1 x Chicken Leg

A refund was requested at which the store manager advised that a driver will be coming to pick up the order and replacing the money as I was not prepared to pay for BEEF instead of VEG. It is now the 8th of September will still no feedback. When I called the store on Friday, 4 Sept I was advised that someone will call me to which I am still waiting.

I am appalled at the level of customer service from the store as i have previously also added items to my orders which was not received that I didnt complain about as it was minimal, but this is really disappointing.

Screen shots of the order placed online is available on request.