aO
ashwin O

1 reviews | Active since May 2012

09 Dec 2016, 08:37

Incorrect order delivered

<p>we went into the store and placed an order for delivery, cause we did not have the menu,</p> <p>we clearly stated what we require, when we received the delivery the order was incorrect. i ordered a jalepeno burger with bacon, there was no bacon. i called in the store and they put me on hold. i used over 30 rands airtime for the bacon that was worth 8 rand. evntually the gu said he will send another burger and i must return the incorrect one. the order came. when we decide to eat we realised the burger was still incorrect. there was no jalepeno this time, die to the kids being hingry we could not wait and had it as it was. this is really sad service casue it was delayed, cold and the incorrect item was delivered.</p>

0
Replies (2)
Steers
Steers's reply09 Dec 2016, 10:21
Official

Thank you very much for taking the time to report your experience with our Queensburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Steers Customer Care

Best regards,

aO
ashwin O's update09 Dec 2016, 10:34
Reviewer Update

i awiait the responce!