WL
Weibrand L
1 reviews | Active since Jan 2013
08 Jul 2017, 19:05
Incorrect order
<p>Tonight I went to the Steers in the Secunda CBD(Not the one in Secunda Mall!), and I ordered a Extra Large chips for my family, just plain Extra Large Chips. When I arrived at home, I discovered that they gave me cheesy chips and not plain chips. I dont like cheese, so basically my dinner has been ruined, and I am not willing to drive back 5km to return the order. As a regular customer, I can say that the general service of the branch is always good though.</p>
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Steers's replyOfficial
11 Sept 2017, 13:51Thank you very much for taking the time to report your experience with our Secunda Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
Best regards,
Steers's reply11 Sept 2017, 13:51
Official
Thank you very much for taking the time to report your experience with our Secunda Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
Best regards,