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Anonymous A

1 reviews | Active since May 2013

15 Aug 2016, 10:21

Incorrect order

<p>On Saturday I placed the takeaway following order at Steers in Die Boord:</p> <p>1x My Burger with Cream Cheese, Relish, Avo, Tomato, Lettuce, Potato Crisps</p> <p>1x My Burger with Avo, Tomato, Potato Crisps, Tomato, Onion</p> <p>1x Large Spicy Chips with extra Jalapenos</p> <p> </p> <p>When I got home, the order was completely wrong</p> <p>I received </p> <p>2x My Burgers with Avo, Tomato, Potato Crisps, Tomato</p> <p>1x Large Spicy Chips with sauce but NO Jalapenos</p> <p> </p> <p>This was extremely disappointing</p>

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Replies (2)
Steers
Steers's reply17 Aug 2016, 07:41
Official

Thank you very much for taking the time to report your experience with our Die Boord branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Steers Customer Care

Best regards,

Steers
Steers's reply17 Aug 2016, 07:41
Official

Thank you very much for taking the time to report your experience with our Die Boord branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Steers Customer Care

Best regards,