jN
jamie N
1 reviews | Active since Jan 2016
14 Jan 2016, 12:07
Incorrect food given twice
I had been to Steers to purchase a whacky Wednesday special. I specifically asked for chicken as I do not eat beef. I waited for my food and this was during my half hour lunch break, when I had received the burgers I opened 1 to check if it was chicken but it was beef. I told the staff and then had to wait again for my food. When I had received my food I checked 1 again and it was chicken. I had to wait to go home and eat as there was no time for me to eat lunch. when i reached home and checked the burgers, 1 was chicken and 1 was beef.
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Steers's replyOfficial
15 Jan 2016, 09:49Hello jamna,
Thank you very much for taking the time to report your experience with our Durban North branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
SteersCustomer Care
Thank you very much for taking the time to report your experience with our Durban North branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
SteersCustomer Care
Steers's reply15 Jan 2016, 09:49
Official
Hello jamna,
Thank you very much for taking the time to report your experience with our Durban North branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
SteersCustomer Care
Thank you very much for taking the time to report your experience with our Durban North branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
SteersCustomer Care