MS
Melisa S

1 reviews | Active since Jun 2018

30 Jun 2018, 16:23

Incomplete Order from Steers

I am very disappointed with today's experience my colleagues and I experienced with Steers. We placed an order via uber eats from Steers at the Total (Umhlanga area) for: One large chips (normal) One medium cheesy chips One Original Steers Beefburger with regular chips

Upon arrival the driver, Peter, had brought two burgers with regular chips- a completely different order. We sent him back for the correct order only to have an incomplete order and a note saying "As Steers; we are sorry!" returned. Upon checking the order the regular chips which were a part of the beef burger order were missing. This is unprofessional and I would appreciate feedback on this.

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Replies (1)
Steers
Steers's reply09 Jul 2018, 12:57
Official

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Steers Team

Customer Care Line: ***

Best regards,