KM
Katelyn M

1 reviews | Active since May 2016

23 Sept 2018, 18:33

*********** Steers Staff

I placed my order with the cashier, at the drive thru. A very simple order of 2 King Steer Burgers, 2 Large tex and caramel milkshakes and a large cheesy chips. She kept insisting that if she put it through as meals that it would be cheaper. I did not want another packet of chips and regardless of being cheaper, I want what I ordered. Upon arrival at home: 1. There was no bacon on the burgers 2. The milkshakes did not have any sauce as per the order of a Tex and caramel milkshake. It was plain vanilla 3. There was an extra packet of chips in the bag that were not ordered but placed in our order on the cashiers own accord and I was charged for it

One mistake is ok but to get home and the entire meal is not what I ordered plus leaving out of ingredients and charging for something I did not order and did not even eat, this is completely unacceptable from a huge franchise.

The restaurant manager needs to be notified of the incompetence of the staff and I would like compensation for the inconvenience, the order being totally messed up and having being charged for something that I did not want or order.

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