AZ
Arline Z

1 reviews | Active since Apr 2015

25 Apr 2015, 01:16

*********** staff and manager

On 2014/04/24 at 19h55 I placed an order at Rustenburg Square Steers for delivery. I started to place my order with the female salesperson who answered the phone. I gave my girlfriend s cell no, as the order had to be delivered to her. I wanted to give the street address & started spelling it, as the street has an Afr tree name. I didn't finish spelling it, when the salesperson shushed me, & said that they have the address, & will deliver the order. I wanted to spell it again, & the same thing happened, I realized that there was a communication gap, & repeated the address. She then told me to proceed with the order, which I did. At 20h58, the food wasn't delivered yet. I phoned Steers again, & spoke to another female salesperson. I tried asking about the order but she didn't understand what I was saying. She just told me that they were busy & that the food food will be delivered shortly. At 21h01 my girlfriend let me know that they delivered the order at her previous address (her parents place). The address differed from what I gave to the salesperson. I then phoned Steers for the 3rd time & asked to speak to the manager. ... Continue to next complaint form...

0
Replies (1)
Steers
Steers's reply30 Apr 2015, 10:57
Official
Hello ArrieQ,

Thank you very much for taking the time to report your experience with our Rustenburg Square branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care