NM
Nonhlanhla M

1 reviews | Active since Sept 2015

15 Dec 2017, 23:09

*********** ****en imbeciles

I am extremely angry to say the least. I am disgusted at the kind of staff with poor mentality that you hire. I placed an order on the 15th December 2017 at 16:45. My order arrives at 17:55 and it's incomplete. I told the driver that I'm not paying for an incomplete order. He turns around and says he will be back. 30 minutes later I phone steers cosmo mall to find out where the driver is,I was told that he has left with the rest of the order. Eventually he arrives and this time he tells me he had forgotten the speedpoint machine and would be back again. Hours went by and still no sign of him. At 22:45 he calls me and says to me that he's outside to collect the money. Who the **** must wake up and give him money at that time of night????? Why the **** must I sacrifice my sleep for his stupidity???? Is this how you train your staff that whatever errors they make the customer will just smile????? Is it my fault he brought my order late? Is it my fault that my order was incomplete? Is it my fault that he forgot the speedpoint? Why must I be woken up at 22:45 at night ????? My neighbours dogs kept barking waking up the other tenants as if u ranaway from paying him. Is this how you ****** operate?

0
Replies (2)
Steers
Steers's reply12 Jan 2018, 14:05
Official

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Steers Team

Customer Care Line: ***

NM
Nonhlanhla M's update31 Jan 2018, 14:17
Reviewer Update
From the 15th December 2017 to date (31/01/2018) i have had no response, nobody has contacted me nor has this been resolved in any way. This just goes to show the level of customer service and how much you value your customers and business image. Im disgusted. Dont bother being in contact as you have had over a month and did **** all!!!