AH
Alan H
1 reviews | Active since Apr 2015
19 Nov 2015, 09:50
*********** and unfriendly manager
I have allergies, so I ask the manager for two burgers with no mayo on. She tells me there is no mayo on the burgers. I ask what sauces does it have. She tells me 1000 island (main ingredient is mayo) and bbq. I ask her for no 1000 island sauce. My burgers come with another sauce other than bbq on. I tell I can't eat that sauce. She starts arguing with me that I didn't specify no Rave sauce. I tell her she told me there was only bbq and 1000 island. She reluctantly remakes me the burgers. How does a manager not know the ingredients of the sauces as well as what sauces are on the burgers. And why does she come to work grumpy when she is customer facing.
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Replies (1)Steers's replyOfficial
19 Nov 2015, 11:18Hello alanphomewood,
Thank you very much for taking the time to report your experience with our Rivonia branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Rivonia branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply19 Nov 2015, 11:18
Official
Hello alanphomewood,
Thank you very much for taking the time to report your experience with our Rivonia branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Rivonia branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
