IF THEY HANDLE CUSTOMERS LIKE THIS HOW DO THEY HANDLE THE FOOD!

********* unprofessional and infuriating. Do not purchase anything from steers they service and food has degraded throughout the years and they simply do not care. I had a previous bad experience with steers where by they soak the burger in cheese sauce and they first filled ice cream and waited for the ice cream to be made before taking my order when they could have taken my order in the interim and then continue with what they were doing and there was only 1person assisting and about 5 people waiting.

I then moved and last night thought ok let me give the steers in the new area a go. I downloaded the app and placed a order over 200R and still tipped the driver. There was no way via the app to track my order and when i closed the app and opened it again it said the store i ordered from 20min ago had closed even though they took my order and i paid already and i had very hungry people at my home. I called the call center and the child that answered Diedre at around 20:30 placed me on long holds didnt even take my order number didnt give me a valid reason or explanation as to what happened said they would lodge a complaint with the store manager who would call and discuss a refund meaning they stole my money.

She tried to rush the call and spelled my name incorrectly when i asked to speak to her manager she placed me on hold and came back about 2-3 minutes later saying there wasnt one on duty which is bull as she would have told me there wasnt a manager from the get go instead of placing me on hold.

This is one of the worst services I have received and like I said I am still Waiting on the manager to call me.