If the boss has no s****s....

<p>Complaint</p> <p>31/08/2016</p> <p>Steers – Pinelands, Cape Town</p> <p> </p> <p>I placed 7 Wacky Wednesday orders plus 2 regular chips at 11.20am the morning for myself and my colleagues. Collection was supposed to be at 12pm.</p> <p> </p> <p>At 11.40am I called the Steers Pinelands branch to amend my order from 7 to 6 Wacky Wednesday as I misunderstood what one of my colleagues wanted. A man answered the phone and scolded me that it was not their fault and a loss to them but will change my order.</p> <p> </p> <p>At 11.50am a lady called me on my cell, no greeting whatsoever and just started yelling that my order is waiting for 8 minutes already and that it’s not their problem that I made an error with ONE order! I politely asked her to stop shouting at me and lower her tone. She said they can’t sell the ONE Wacky order as she was hammering on the fact that I must pay for it. She then bluntly told me she was handing the phone over to her son after a few minutes forcing me to take the ONE Wacky order I placed by mistake.</p> <p> </p> <p>The son then tells me he is the owner and it’s not their fault I placed ONE Wacky order in error. I tried explaining to him it was a misunderstanding from my side and that I did call and whoever answered confirmed they will amend my order. He then accuses me of calling again and the more I am trying to explain to him I called once and then his mom calling screaming and shouting at me, he laughed and shrugged off that my point was who called who and he was trying to “diffuse” the problem. The then ranted and chanted on that it’s not their fault and a loss for his business for the ONE Wacky order they need to remove and it just become a stuck recorder. Clearly I am the only client who bought the Wacky Wednesday at the Steers branch in Pinelands??!! My call dropped due to my signal and when myself and my colleague arrived to collect our order, it was magically cancelled which makes me think if my order was ready for collection to begin with and if so, I thought ONE Wacky Wed would be such a huge financial loss not to mention our full order.</p> <p> </p> <p>The shop was full of clients and when I asked I wanted to collect my order, the “owner” of Steers spoke to me with such arrogance and that I was the third person.</p> <p> </p> <p>Myself and my colleague then left and went to Steers at the Kromboom branch. There we were greeted with a smile and our order was correct and the food delicious.</p> <p> </p> <p> I will tell all my friends, family and colleagues at Old Mutual never to buy at the Pinelands branch due to their pathetic client service, arrogance, rudeness and overall disrespect towards a paying customer that made ONE error!</p>