1 reviews | Active since May 2013
Ice Cold Incorrect Order
I just had the worst experience with Steers Rustenburg Square. I tried an online order for delivery for multiple Whacky Wednesday burgers. It wasn’t allowed for delivery on your website. I placed an order for the Sharing 3 instead. Not only was my order only delivered after an hour, it was ice cold. I tipped the driver online so there was nothing I could do. Upon closer inspection inside, I found that I received the Sharing 2 instead of 3. I will be taking the box, as is, back to the store in the morning. I will make other meal arrangements for tonight. I will spread my story.
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,