I ordered the full chicken and chips online selecting Steers maponya mall as the restaurant of choice

I ordered the full chicken and chips online selecting Steers maponya mall as the restaurant of choice. The order was made around 19:32, I got a call from the driver at 20:40 telling me stories of delay he then called again gave the phone to someone who is meant to be a manager who did not in way help cause when I spoke about canceling he failed to let me know that I cannot cancel online at this point I've already paid R199. 29 I have no food and my money gone which clearly states that Steers is running some sort of **** that benefits them and leaves their customers stranded.