I ordered on the steers app at 13:12, paid for it and the order was accepted

I ordered on the steers app at 13:12, paid for it and the order was accepted. It says deliver scheduled for 13:44. It is now 14:54 and I have still not received my food. I called the restaurant to complain and they are absolutely pathetic and extremely rude. I want a refund and I will never use this store again. They bring a bad name to your franchise.