I had to pay banking fees on their website mistake

On the 28th of September I placed an order online, I am very new to the area so I don't know how far places are away. I trusted the steers website to provide me with the closest store to deliver.

I paid my order online and shortly after I received a phone call from the branch saying they do not deliver to my area. I asked the lady over the phone so what now. She assured me that they will refund me and I asked when this refund will happen. She told me maybe the next day. This made me extremely unhappy. I got into contact with their customer support and they made sure my refund was made the same day.

However this morning when I checked my bank statement, I had to pay a banking fee of R65 for THEIR mistake on their website regarding the refund of my money. I am not happy about this. This has completely put me off going to Steers ever again even tho they make the best chips.

So be wary when using their online ordering service.