I HAD it with the BAD service at Steers, Paarl (Main road)

I'm actually at a lost for words. I honestly really don't even know where to start. Steers in Main Road, Paarl (at the Shell garage) out done themselves with bad service yesterday, 3 March 2019.

So far I've encountered this normally on Sundays.

Every Sunday when I go to Steers to buy ice-cream, the machine is either out of order or have been cleaned for the day and they are not serving ice-cream anymore. I'm not an unreasonable client. I don't show up for ice-cream at 21:55. It's normally around 19:00 / 20:00 in the evenings. How can the machine be cleaned for the day at 19:00/20:00 at night when the store only close at 22:00??

Yesterday (3 March 2019, around 19:10) we went to buy ice-cream for the whole family. As we walk into the shop, we were not greeted friendly, but nonetheless, once Cindiwe saw we are looking at the dessert menu, she quickly told us that they are not serving ice-cream today.

When I asked her what she means, by that, she didn't really answered me, she just looked at me very ****y. When I told her that this is ALWAYS the case at THIS STEERS, every time I come here the machine has either been cleaned or is out of order. I asked her what is the excuse today?? She just lifted her shoulders and said that the machine is out of order. When I asked her how can the machine ALWAYS be out of order or cleaned when I'm there. She just answered me,; "You come to Steers on the wrong days and times".

The machine was definitely NOT out of order, because there were NO sign on the machine, and it was dripping like it was just cleaned.

Could you please tell me when it would be convenient for your staff at Paarl Steers to help the clients?