JR
Joyce R
1 reviews | Active since Mar 2014
17 Mar 2018, 21:29
Hygiene problem
Today I went to steers Polo Keane library garden to buy burgers for me and my family and while I was waiting for my orders I realized that the guy preparing the burgers was just preparing the burgers with his hands without wearing plastic gloves and when I asked why is he doing that, I was told that there is no steers employee at all branches that wears gloves and that they only wash their hands that's all. I'm complaining about this because this means steers doesn't care about hygiene. This is really bad and I'll never buy from steers ever again because you don't take up customers serious.
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Steers's replyOfficial
17 Apr 2018, 15:57We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
Steers's reply17 Apr 2018, 15:57
Official
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,