LS
Lynne S
1 reviews | Active since Nov 2015
31 Jan 2016, 21:38
HYGIENE
On Sunday 31 January 2016 I visited the mentioned Steers. The cheese was handled by the lady who prepared the food with her bare hands. It was somewhat frozen and she tried to separate the different layers with her bare hands. She was unsuccessful and took a new sheet and put it on the burger. The oil of the chips was old and the chips tasted not as good as always.<br> <br> The lady who served us T-shirt was not clean and fresh like always.<br> <br> Only one person was preparing food and we had to wait for 40 minutes for two hamburgers.
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Steers's replyOfficial
03 Feb 2016, 12:01Hello Lienkels,
Thank you very much for taking the time to report your experience with our Simonstrust, Stellenbosch branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Simonstrust, Stellenbosch branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,
Steers's reply03 Feb 2016, 12:01
Official
Hello Lienkels,
Thank you very much for taking the time to report your experience with our Simonstrust, Stellenbosch branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Simonstrust, Stellenbosch branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,