1 reviews | Active since Mar 2016
HUNGRY, BUT NO SERVICE
Coming from an outreach, we stopped at Shell to get something to eat. Going into Steers, there were people being helped. While looking at the menu board, the lights were switched off. We asked the staff that we are hungry and we want to order. The woman, Astrid, just blatantly said that they are closing at 09:00 and that there is no food left to serve. The kitchen is closed. But the time was 20:54. We told them it was not 09:00 yet. The people that ordered before us were waiting for their food. She arrogantly told me that she will give me her name and the owners telephone number and she took a piece of paper and pen and I told her it's not necessarily because she doesn't know who's she's dealing with. They didn't help us at all so we went to the stall next door. We were 5 people where 3 of us were ministers of the Gospel and 2 Doctors. This type of behavior is unacceptable for any company. If there are no clients, there are no income. We will never support or encourage anyone to support that branch seeing that we got some influence in Robertson also. Please see this complaint as bad influence for the company.
Thank you very much for taking the time to report your experience with our Robertson Shell branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Robertson Shell branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
