Horrible Service - Steers Long Street

<p>Good Day</p> <p> </p> <p>I’d like to put in a complaint on the really bad services we received today from Steers in Long Street.</p> <p> </p> <p>At 12:32 today we put in a take away order to be delivered. Thus being 3 Wacky Wednesday 1 large coke and 4 chips. To note that we also asked that the driver would please bring a card machine for us to make payment. At 13:55, a 1h and 25min later our food arrives, being cold and only to find out that our chips wasn’t included in the package. And to top it off driver never had the card machine for the payment to be made. We made contact with Steers – Long Street where I spoke to the Manager and she advised me that she will ask the driver to bring the chips and asked if we could help him with card machine because he didn’t know how to work with the machine.</p> <p> </p> <p>The driver, eventually then came 14:45 with 2 packs of chips and the bill. Now, the manager in our previous phone call said that she will not be billing for the chips. Yet she did. I then called her up and stated our problem. When I asked what we going to do about the situation, she says that she can deliver the chips but will only be done later this afternoon or tomorrow morning. Now at 15:19 the delivery guy came and brought the other 2 packs of chips. The service is really pathetic!</p> <p> </p> <p>Myself and colleagues are very disappointed and most angry about the type of service we received today. We constantly order from Steers – Long Street and we never had problems like this.</p> <p> </p> <p>Please not that i have forward this email to ********** </p>