1 reviews | Active since Sept 2016
Horrible Service!
<p>I had the worst deliery serice from Steers tonight. Ordered 2 milkshakes at 7pm, and they were delivered an hour later, with no apology. Ice-cream took an hour to be delivered! The shakes were runny, and not "thick" as advertised.</p> <p>To top off this whole horrible eperienece, after waiting for a whole hour for the shakes to be delivered, I got a "Please Call Me" from the delivery guy. Not even a call to apologise, or to alert me that he is on his way.</p> <p> </p> <p>He sent me a "Please Call Me" to let me know that he had arrived to deliver my order. Wow! Truly pathetic. Steers has to buy their delivery men airtime, so that they can be professional and call their customers when they are running late, or facing any explainable delays.</p> <p> </p> <p>I really hope that my complaint will be looked into, because, a lot of my colleagues are facing the same issue with Steers and their delivery service.</p>
Thank you very much for taking the time to report your experience with our Long street branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
Thank you very much for taking the time to report your experience with our Long street branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
**UPDATE**
I received a call from a day shift manager yesterday morning, who claimed to be doing an "investigation" and she promised to call me later. A different lady called me around 2pm yesterday,and I kindly asked her to contact me an hour later, as I was busy at work. Well, I have been waiting, and there has still been no call back. Yes, the milkshakes came to a total of only R50 but Customer Service has no value. I initially received horrible service, and to top that all off, a so-called "manager" has not followed up on her promise of calling me back. I am deeply disappointed.
**UPDATE**
I received a call from a day shift manager yesterday morning, who claimed to be doing an "investigation" and she promised to call me later. A different lady called me around 2pm yesterday,and I kindly asked her to contact me an hour later, as I was busy at work. Well, I have been waiting, and there has still been no call back. Yes, the milkshakes came to a total of only R50 but Customer Service has no value. I initially received horrible service, and to top that all off, a so-called "manager" has not followed up on her promise of calling me back. I am deeply disappointed.