Horrible service

I am very disgusted in the service I have received from Steers and Steers Midway Mews in particular. On 13 December 2023 I placed an order online and never received my order. I asked for a refund as I was advised that the store never got my order and here nearly 2 months later I have still not received my refund. I have logged complaints and I have called the callcentre many times with no luck in getting this resolved. Can someone from Steers please just get me my refund??!!