1 reviews | Active since Aug 2016
horrible service
<p>Me and my family went to steers mall of africa on sunday , my order number was 377 and i had ordered , half chicken and chips with the mild extra saurce. we first waited 30 minutes and all the people that were there twere served and we were still waiting. i sent my daughter to check on the food and they took our slip from her and pasted it there like it was the first time they were aware of out order. about 15 minutes late my husband went to check, only to find that they gave his quarter chicken and chips and not Half as ordered. i asked him to go back and get the right order he did, we waited anothe 10 minutes and checke it looked like the right order. i didnt check on the saurce. we got hme, all this was my food, i checked the food only tio fing that 1, there was no saurce at all on the meet, 2 there was no salt , 3 the meat was not wel cooked it was basically raw inside and the meat had no real taste. i did not eat it at all and we gave it to the dog at home, it was that horrible. the last service i got from there before this one i was told i cant order only leg portions, imagine i am paying for the food i am ordering but i am told what i should want i am angry and i want my money back.</p>
Thank you very much for taking the time to report your experience with our Mall of Africa branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers
Customer Care: ***
Thank you very much for taking the time to report your experience with our Mall of Africa branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers
Customer Care: ***
case numbers 220100 and 220425, I DONT KNOW WHY THERE ARE 2. i was contacted by the manager of Steers Mall of africa and for some reason they believe that by saying sorry , please come back and get the same meal you bought makes everything perfect. i did also right to the steers customer complaint since i was called and i got nothing. ok what if my eating that bit actually made me sick? why am i not told anything about what would be done about the horrible service going forward, will your employees be trained? or are you going to continue to give this horrible service? and what about the fact that am not being asked if what you are ofFering me is enough or not? and what about the fact that the Mall is isolated,do you understand that i have to use petrol and my own time to have to come back ther to get a lousy half chicken and chips and that will make me extreemly happy? do you think customers are that shallow that all you have to do is give them back what they ordered and they will come back? my husband went to Steers mall of africa today, he was wering a comuflage cap, wanted to buy icecream for our children because they wanted a steers one, now you know today was busy, and you had a long que, he stood in that que and when he got to the counter he was told the ice cream machine doesnt work. ok what is it about good customer service does that particular steers understand? why cant they put a note to say that instead of having a customer stand for so long in a que for ice cream only to find that its broken? funny thing is i had complained to steers before, last year in fact , it was at a different location and the service was amazing , they even told me that they were gonna check all the Ribbs that they have to see if all of them were rotten as well. what i think is sad is that 1, youdont keep the details of the customers who coplained before in a system 2, you dont realise that when a customer complains she expexts improvement, and it is a way for the franchise to learn and do better not " oh we know , she only wants a free meal" . i am so ****ed . the next thing after i got the call, before i even could come back so they know who they were even talking to, i got a message that the case MY CASE is closed. how can you close a call before you even know if the customer is happy or not??????????????? YOU NEED TO CHECK YOUR EMPLOYEES BECAUSE THE KNOW NOTHING ABOUT CUSTOMER SERVICE
case numbers 220100 and 220425, I DONT KNOW WHY THERE ARE 2. i was contacted by the manager of Steers Mall of africa and for some reason they believe that by saying sorry , please come back and get the same meal you bought makes everything perfect. i did also right to the steers customer complaint since i was called and i got nothing. ok what if my eating that bit actually made me sick? why am i not told anything about what would be done about the horrible service going forward, will your employees be trained? or are you going to continue to give this horrible service? and what about the fact that am not being asked if what you are ofFering me is enough or not? and what about the fact that the Mall is isolated,do you understand that i have to use petrol and my own time to have to come back ther to get a lousy half chicken and chips and that will make me extreemly happy? do you think customers are that shallow that all you have to do is give them back what they ordered and they will come back? my husband went to Steers mall of africa today, he was wering a comuflage cap, wanted to buy icecream for our children because they wanted a steers one, now you know today was busy, and you had a long que, he stood in that que and when he got to the counter he was told the ice cream machine doesnt work. ok what is it about good customer service does that particular steers understand? why cant they put a note to say that instead of having a customer stand for so long in a que for ice cream only to find that its broken? funny thing is i had complained to steers before, last year in fact , it was at a different location and the service was amazing , they even told me that they were gonna check all the Ribbs that they have to see if all of them were rotten as well. what i think is sad is that 1, youdont keep the details of the customers who coplained before in a system 2, you dont realise that when a customer complains she expexts improvement, and it is a way for the franchise to learn and do better not " oh we know , she only wants a free meal" . i am so ****ed . the next thing after i got the call, before i even could come back so they know who they were even talking to, i got a message that the case MY CASE is closed. how can you close a call before you even know if the customer is happy or not??????????????? YOU NEED TO CHECK YOUR EMPLOYEES BECAUSE THE KNOW NOTHING ABOUT CUSTOMER SERVICE