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crystal G

1 reviews | Active since Feb 2019

21 Feb 2019, 08:39

HORRIBLE SERVICE

On the 14 of February 2019 at 19:00, i ordered a meal online , i then got a notification confirming this order and awaited my meal at half past 8 i then called into Boksburg Square Steers, whom just by the first response and confusion i knew that there was a problem with my order and was not a bout to receive my meal. The agent then put me through to the manager Justice whom advised that they do not deliver to Reiger Park after 6pm which i was not made aware of and at half 8 having no meal and a child to feed was told that there was no way i was going to get the meal i had ordered. Justice had also advised that it was not in the radius yet i received the confirmation which the store would confirm and also leaving reasonable doubt...was it the radius of location or the area? Should my area be a problem of delivery it should be made very clear and not be confirmed more so whatever could transpire after 6pm in Reiger Park can also transpire in a up class suburb nevertheless the service and delivery or non that of is appalling and i do expect some sort of response and action to be taken place. I was not asking for free food and used my airtime, data and time to order and find out what was happening.

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Replies (1)
Steers
Steers's reply09 Mar 2019, 14:02
Official
Hi Crystal
 We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Steers Team Customer Care Line: ***