SS
Sim S

1 reviews | Active since Apr 2014

09 Feb 2016, 12:18

Horrible Service

Hi Steers, <br> <br> yesterday I experienced the most shocking thing ever. I went to go buy ribs at Steers Protea Glen Soweto, while waiting for my order. The pregnant lady who works there, took a tomato bare hands and ate it in front of us. She then came back to mop the floor, and I dont even know if she was mopping at the back. In all honesty this is unhygienic. Not to mention that I waited 33 minutes for food. When I walked in the lady at the till was eating her supper at the till area while almost all of them were glued to the screen watching TV. To prove that this is just unhygienic. The gentlemen who was preparing our burgers took the plastic hand covers and used them to prep our burgers, which is what I normally see at other joints, which is standard procedure. <br> <br> In all honesty I don't get why such things happen, Can Steers management check footage if they want to investigate. <br> <br> Please have this matter dealt with, its wrong.

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Replies (1)
Steers
Steers's reply11 Feb 2016, 12:41
Official
Hello Simiboy,

Thank you very much for taking the time to report your experience with our Protea Glen Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care