TN
Trevor N

1 reviews | Active since Nov 2017

30 Nov 2017, 20:10

Horrible service

I ordered a meal from Steers Dawn Park online at 18:15 today. I called at 19:00 to ask when my meal is arriving and the said in 15min. I called them again at 19:45 to tell them to cancel because it's been nearly 2 hours and get my money back and the lady hung up. This is disgusting. Worst service ever. I want my money back and compensation

0
Replies (1)
Steers
Steers's reply12 Jan 2018, 15:10
Official

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Steers Team

Customer Care Line: ***

Best regards,