1 reviews | Active since May 2016

09 Nov 2016, 11:29

Horrible Food

<p>TERRIBLE FOOD STEERS</p> <p> </p> <p>Ordered via Mr Delivery. I don’t know from which STEERS they collected it. I do not have the slip anymore. Now I receive a call from a person telling me that STEERS do not deal with Mr Delivery……………………I don’t know which number we used in the office! The meal I ordered was Get Real Burges Double Cheese R39.90 – price is R49.99, sorry. with a TAB. Firstly they don’t have Tab. Really?????</p> <p> </p> <p>The food arrived. Horrible, disgusting. The burger was squashed, soggy and “pap” - couldn’t eat it. The cheese was melted and on the paper in which it was wrapped. The chips was so oily and only bits and piece, no proper chips. Seems that this was OLD food which was kept warm for hours. Guest what? The food landed in the dustbin. Horrible. Can’t believe that Steers are serving this to customers and that Mr Delivery delivers this in the condition it was. It was a waste of my money. This was for me and a colleague in the office. She also had this terrible experience.</p> <p> </p> <p>I could drink the COKE ZERO – only item which was not damaged.</p> <p> </p> <p>Really Steers…. Disgusting.</p>

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Replies (1)
Steers
Steers's reply12 Nov 2016, 14:48
Official

Good day Sir

We would like to apologize for the poor service that you have received as this was totally not up to our standard. We really value and appreciate you as our customer and we would not want to lose you as our customer.

Thank you for bringing the matter to our attention, we will most certainly take the corrective measure to improve on service delivery.

Kindly inform us as to which Steers branch was responsible for your order as we need to resolve the matter with the store soonest.

Kind Regards