Highly Frustrated Client

I would like to express my disappointment with the customer experience I had on 25 Jan 2024. I had placed an order online and paid for it to be delivered at 15:37. An hour later I called the store to track the order as I had not received the food. I spoke to a lady who said they would call me back. While waiting for the call, I checked my receipt and realized that the address was incorrect. I was called back by Bongani whom I told that my order has not arrived and due to the incorrect address. Bongani told me that the driver delivered the food to the incorrect address which was on the order and that he would send the driver back there to collect the food and call me back. An hour and half went by with no feedback from the store and I called in to speak to follow up. He told me that he did not send the driver and cannot take responsibility for the incorrect address therefore he told me that I must go to the address and ask for my food. That was very disappointing and frustrating to me. I acknowledged the mistake of the address was mine but it was the duty of the driver to confirm the order before handing it over. The driver just arrived at the address and gave the food to the first person he met without verifying the order to ensure that he is giving it to the correct person. I cannot take responsibility for that part and for Bongani to tell me to go to the address and ask for the food was very unprofessional and disappointing. I have spoken to the call center with no help and escalated to the steers facebook page numerous times. The response is always that the matter has been forwarded to a team that will contact me. It has now been 7 days with no resolution. My order number was #***7. Can someone please email me regarding this as I might not be available on the phone until half 4.