SK
Samantha K
1 reviews | Active since Mar 2015
20 Oct 2015, 18:43
Have some courtesy
I made a complaint against Jacob at the steers in the Total petroport between Witbank and Johannesburg,I was sworn at and verbally abused by this man, Ashley Williams got in touch with me asking for my numbers so she could be in touch. It's been over a week now and guess what. SILENCE!! Yesterday I get an email (not a polite one either) saying she can't get hold of me,I told her I am out the country and this is why I gave her my international number of which she hasn't tried once!! If management behave in this manner it's no wonder the staff do whatever they want. I'll be in Johannesburg tomorrow and can guarantee I will take this matter to the highest authority.
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Steers's replyOfficial
21 Oct 2015, 08:50Hello Channing27,
Thank you very much for taking the time to report your experience with our Petroport between Witbank branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Petroport between Witbank branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,
Steers's reply21 Oct 2015, 08:50
Official
Hello Channing27,
Thank you very much for taking the time to report your experience with our Petroport between Witbank branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Petroport between Witbank branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,