RD
Robyn D

1 reviews | Active since Aug 2016

05 Aug 2016, 10:13

hard of hearing

<p>when ordering via telephone one would expect to have the person answering the call to actually pay attention to what the client has ordered and to deliver the correct order.</p> <p>when having recieved said order and having phoned back to report that the order was in fact incorrect one would expect STEERS to correct it.</p> <p>being dealt with by rude staff also does not make the experience one that i will repeat.</p>

0
Replies (1)
Steers
Steers's reply05 Aug 2016, 11:45
Official

Thank you very much for taking the time to report your experience with our eldoriagne branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Steers Customer Care